We are committed to safeguarding the privacy of our website visitors, suppliers, partners and prospects; this policy sets out how we will treat your personal information.
Please click here to read our customer privacy notice.
It is in our legitimate business interests to collect, store and use personal information to market our services to relevant businesses, identify potential partners and suppliers and respond to requests via our website and social media.
We may collect, store and use the following kinds of personal information depending on your preferences:
We gather data from a number of sources to enable us to identify potential customers, suppliers and partners.
These sources include third party data brokers, our existing customers, partners and suppliers and via our own research team who use public domain sources such as company websites, Companies House or other legitimate business websites online.
All the data we gather is held in our secure CRM system, which is governed by our own strict ISO 27001 accredited data control and management policies.
Personal information collected by us or submitted to us will be used for the purposes specified in this privacy policy or in relevant parts of the website.
We may use your personal information to:
Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.
We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
Using your personal information – Lawful Basis
Purpose |
Personal Information Used |
Lawful Basis |
Answer your queries or complaints |
All the personal information we collect |
We have a legal obligation to provide complaint handling services. |
Staff Training |
All the personal information we collect |
We have a legitimate interest to improve the services we provide. |
Inform you about products and services that may be of interest to you |
All personal information we collect or are sent |
We have a legitimate interest to identify new customers and inform them of services that may be of interest. Our team may contact you by telephone to discuss our solutions and services that may be relevant with you. We hold the data necessary for this contact within our secure CRM. If you would rather not hear from us, please let our team member know on the call. You can opt out of these communications at any time. Our team my contact you directly by email to provide details of our solutions and services that may be relevant to you. We hold the data necessary for this contact within our secure CRM. If you would rather not hear from us, please follow the unsubscribe link within the email or reply directly to the email asking to be removed. You can opt out of these communications at any time. We may also contact you via letter through the post. You can opt-out of postal communications at any time. |
We record our telephone calls for internal administration, training, quality assurance and to meet our legal reporting obligations.
All callers are notified when recording is taking place and recordings are stored within secure cloud infrastructure for no longer than 6 months, unless our engagement extends beyond this time or we are required to do so by law.
We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.
In addition, we may disclose your personal information:
We also use Google Analytics which sets cookies to collect information about how visitors use our website. See our cookie notice for more information.
We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come to the website from and the pages they visited. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
Except as provided in this privacy policy, we will not provide your information to third parties.
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure password and firewall-protected servers. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
The personal information we collect may be transferred to and stored in countries outside of the European Union.
Some of these jurisdictions require different levels of protection in respect of personal information and, in certain instances, the laws in those countries may be less protective than the jurisdiction you are typically resident in.
We will take all reasonable steps to ensure that your personal information is only used in accordance with this privacy policy and applicable European data protection laws and is respected and kept secure.
We may update this privacy notice from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.
You have the following rights in relation to your personal information:
Supply of such personal information that we hold about you will be subject to:
We may withhold such personal information to the extent permitted by law.
You may instruct us not to process your personal information for marketing purposes by sending an email to us (see GDPR Enquiries and Questions section).
Regardless of the marketing communication medium, we will always provide you with an opportunity and mechanism to opt-out of the use of your personal information for marketing purposes.
Whilst this privacy notice sets out a general summary of your legal rights in respect of personal information, this is a very complex area of law. More information about your legal rights can be found on the Information Commissioner’s website at https://ico.org.uk/for-the-public/.
We will keep your personal information for as long as you wish to receive communications from us. After you opt out of receiving our communications, we will keep your personal information for a reasonable period to maintain our records and satisfy our legal obligations.
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
Please let us know if the personal information which we hold about you needs to be corrected or updated.
If you have any questions about this privacy policy or our treatment of your personal information, or wish to exercise any of your rights please write to us by email at servicedesk@secura.cloud or by post to Secura, 3rd Floor, Rosanne House, Parkway, Welwyn Garden City, AL8 6HG.
Secura are fully committed to adhering to the General Data Protection Regulation (GDPR) and if you have any questions or queries regarding our approach to this legislation, or you would like to request a copy of the data we hold about you or your business, then please contact using the form below.
If you are unhappy with the way we are using your personal information you can also complain to the UK Information Commissioner’s Office or your local data protection regulator. We are here to help and encourage you to contact us to resolve your complaint first.
In this section, we run through some of the most frequently asked questions about Secura’s data. How we gather it, why we use it and how you can control the information we hold for you and your business.
1. I’ve received a telephone call, email or direct mail about your services – where did you get my data and who gave you permission to store and use it?
If you’ve received a call or email from one of our business development team or a piece of direct mail from our marketing team, we have researched your business contact data online, from public domain business sources such as your company website or Companies House.
We store this information in our secure CRM as we have legitimate business interest to identify potential new customers, who may find our solutions and services relevant to their businesses.
If you would prefer not to receive telephone calls from Secura, you can opt-out by informing the team member on your call or to stop receiving any unsolicited commercial calls, by subscribing to the Telephone Preference Service (TPS).
If you would prefer not to receive emails from our team at Secura, you can opt-out of future messages by following the opt-out link in the email or by replying directly to the email asking to be removed.
If you would like to stop receiving marketing communications via post, please follow the details contained in the mail, or email marketing@secura.cloud and we will remove you from our mailing list.
