Secura are pleased to welcome global IT support specialists, Europlus Direct, who have selected the Virtual Private Cloud to underpin the delivery of their global service and support applications.
Europlus Direct offer expert IT support to businesses around the world, specialising in Lenovo and IBM IT support, software services and maintenance contracts.
Founded in 2004, Europlus Direct has rapidly built up a large global client base. In order to support these businesses effectively, Europlus Direct have offices in the UK, USA and Australia, as well as a network of over 300 distributors and 700 business partners. This network combined with their team of 40 dedicated account managers who speak over a dozen languages, means they are able to provide their customers with rapid, expert support when they need it most.
As certified Lenovo specialists and with an outsourced sales and marketing operation for IBM Global Services, they are able to offer customers a comprehensive service of in-warranty and post-warranty upgrades, service maintenance contracts and software services.
With their focused expert knowledge and innovative, dynamic approach, Europlus Direct have won multiple trade awards, including their most recent accolade, their second Queen’s Award for Enterprise Innovation, in 2013.
Several of the new Europlus applications are customer-facing and transactional, it was vital that the hosting infrastructure supporting it was highly secure and offered robust performance and availability.
The Secura Virtual Private Cloud (VPC) is architected in-line with security best practice reference architecture and is delivered from multiple Tier 3+, ISO 270001 accredited data centre facilities based in the UK, offering the Europlus team the assurance that their application and customer data is secure and protected.
Robust, reliable performance is delivered by infrastructure with no single points of failure and VMware vSphere automatic failover if a Virtual Machine (VM) in their cluster should develop an issue. Resources on the VPC are uncontended and rapidly scalable, ensuring the Europlus application always has the RAM, storage I/O and CPU it needs to perform optimally, with the ability to quickly increase them during busy periods or as the applications’ user base grows.
Europlus IT Director, Rob Goodair, commented:
I just wanted to say how pleased I am with the service and support that I’ve received from Secura while we’ve been setting up this new platform. I know we have picked the right company to work with!
Secura CTO, Dan Nichols, said:
Europlus Direct have a global reputation for delivering exceptional IT support and we’re delighted that they have selected our Virtual Private Cloud hosting to underpin their operations. Its secure, reliable and scalable infrastructure is an ideal fit for e-commerce applications and we very much look forward to supporting this project when it is launched.
To find out more about Europlus Direct and their global IT support services, please visit their website at: www.europlusdirect.com
Neal works in the marketing team at Secura and makes sure everyone uses the correct font size on their emails. Sometimes he succeeds.
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