Access Round-The-Clock Support for Azure, with Secura

By Matthew Reeve on 16th June, 2021.

Without having access to readily available, responsive technical support, keeping an Azure platform secure and optimised can be a time-consuming task for in-house teams.

The man hours can add up, and the breadth of technical knowledge required can grow exponentially alongside your environment as new technologies are added to the Azure portfolio and your platform. Ideally, the efforts of your IT team would be redirected to value-add for the business, rather than the up-keep and maintenance of your hosting infrastructure.

With an external support team overseeing the security and monitoring of your infrastructure and just generally keeping things ticking over smoothly, in-house teams can be redeployed to improve business productivity elsewhere.

Good support from a cloud partner can not only help build a tailored solution for your business, but also provide a wealth of expertise across multiple technologies and services. These may be products you’re already utilising but need help managing, or possibly advice on technologies you’re yet to discover that could be of business benefit.

Secura can provide the day-to-day support needed to keep infrastructure running and healthy, but we also offer businesses a partner to lean on for advice, recommendations and strategic guidance, whether it’s for a specific deployment on Microsoft Azure, a new technology for an upcoming project, or the optimisation of existing applications.

24/7 Support and Management for Microsoft Azure

In this video, Account Manager, Jordan Lopez introduces Secura’s Azure Management solution and its new 24/7 support service feature.

Microsoft’s Azure provides an ever-expanding set of cloud services, however, building, managing and deploying your applications can be complex and time-consuming if you don’t have access to a pool of internal Azure expertise. Hosting deployment in Azure can also differ from more traditional hosting and cloud setups, with different security requirements, interfaces and language, all requiring some specialist skills and knowledge to design, deploy and configure the solution architecture.

As well as this, translating existing systems and software into Azure, or adapting their configurations so they are supported, is not always straightforward. To help our customers get started with Azure, or manage their existing environments, Secura provides an Azure Management solution, designed to help customers define a ‘landing zone’ in Azure, what they need to do ahead of a migration and then support when they are up and running in the platform.

We can help businesses overcome any initial stumbling blocks and provide project management going forward. This can include helping kickstart an Azure project, assisting with subscriptions and licenses, and identifying elements of the system that need moving in a certain order.

With expert guidance and assistance end-to-end based on your requirements and in-house capabilities, our Azure Management solution aims to makes things as simple and straightforward as possible. Secura can help with design and deployment, on-going monitoring and reporting, management, support, billing and strategic development.

As well as this, Secura can now provide 24/7, fully-managed Azure support, without it impacting any existing Microsoft relationships or subscriptions, and there’s no need to transfer CSP (Cloud Solution Provider).

Simply tag Secura as a support partner and create user profiles for our authorised engineers, and you can continue liaising with Microsoft directly. Our flat rate support fees make pricing straightforward and transparent, with the option to fix support spend regardless of your Azure resource costs.

What Does Support Look Like at Secura?

Secura pro-actively monitors our customers’ platforms for issues or vulnerabilities around-the-clock, and our UK-based, ISO 20000 certified service desk team is available 24 hours a day, 7 days a week and 365 days a year.

Our aim within our support team is to maintain a very low customer to engineer ratio, with no more than 10 customers per engineer. This allows our team to develop an in-depth understanding of our customers and their infrastructure. Available anytime, you’ll speak to someone who knows your platform and understands your business.

Secura also continually develops our cloud engineers to advance and deepen their hosting knowledge. Our team has a wide range of accreditations across Microsoft Azure, VMware, Juniper, Linux and more. Our expertise and guidance can help businesses stay up to date with refreshes and enhancements across their environments and stay in line with the latest industry best practices, standards and compliance.

Got a Question? Get in Touch

If you’d like to discuss Secura’s support packages, or any of our service offerings, please don’t hesitate to get in touch.

Image credit: twenty20photos/

Matthew Reeve

Content Executive

Matthew is Secura's content specialist, producing gripping, emotionally complex, edge of your seat, cloud hosting articles and videos.

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