The Secura managed service desk solution can increase the support available from your current in-house team or be used to outsource the service desk function completely.
Secura uses ITIL® service management principles and processes to ensure our team offers measurable, secure and consistent support to your users.
This robust and flexible service can be tailored to your exact business requirements. Backed by strict SLAs and with a range of cost-efficient additional services, you can create the ideal support function for your requirements.
Adding managed service desk support from Secura can increase the size of your in-house support function and add a range of additional specialist skills and knowledge to the team as a whole.
Our support specialists can be used in a range of roles depending on your requirements. Enable second line support for more complex issues for example or have a dedicated team to support a particular application or platform.
Whatever the requirement, the Secura team can add a layer of additional agility to your service desk function and increase responsiveness.
Dealing with support issues can be incredibly time consuming and can distract your technical resource away from core business functions.
Outsourcing your service desk to Secura can alleviate the support burden and allow your in-house personnel to focus on other areas.
Our robust ITIL® based service will ensure your support is agile, responsive and measurable, allowing you to focus worry-free, on value-add IT projects.
Producing great support and service requires many attributes.
Great service begins with great people and this is where our focus lies. Passion is key, experience counts, dedication is a necessity. We look for people with these traits, who we can work with to develop their technical expertise and become part of our industry leading service desk team.
The way our people deal with support requests is also key and having the right structure sets you up for success.
Our Rapid Response Support™ has become well known in the industry for its effectiveness and team structure is a key element in its success.
We use a modular approach that means that clients can be sure that whoever deals with their issue will be part of a specialist team with expert industry knowledge relevant to that issue.
Our customers can be confident that as soon as an incident is raised, our Rapid Response™ team will be working on resolving the issue, fast.