Partner Success Story

Secura and Pixelbuilders

About Pixelbuilders

Pixelbuilders specialise in building data driven websites and user friendly e-commerce solutions. Their team of developers, designers and digital marketing experts work closely with their clients right from the initial research and discovery stage, through to the design, development and delivery of their projects.

The team are focused on driving real, quantifiable business results for their clients, supporting their projects with both detailed, in-depth research and their own deep technical experience and insight to create websites, e-commerce solutions and digital marketing campaigns that really deliver.

The Partner Problem

Like many digital agencies, the team at Pixelbuilders needed an expert hosting partner to take care of the cloud infrastructure behind the projects they deliver for their clients.

Having worked with one of the UK’s most prominent managed service providers for many years, Pixelbuilders had started to experience issues resulting from a lack of urgency, help, support and service.

Pixelbuilders’ partnership arrangement also offered very little reward for the hosting projects they referred, which, coupled with the noticeable decline in service, led to a deterioration in the confidence they placed in their current partner.

Pixelbuilders Technical Director, Martin Hoyle:

“The projects that we build and manage for our clients are often technically complex and involved, and to ensure we deliver on our commitments we need a hosting partner that is willing to respond quickly to our requests and questions.

We were not receiving this level of help and support or getting in front of the people with the right technical expertise to solve our issues. We started to feel we were not big enough for our hosting partner to deal with seriously.”

Pixelbuilders and Secura: Meeting a Match

The team at Secura have extensive experience working with and supporting creative digital businesses and we have distilled this understanding into the flexible, supportive and responsive approach we take with our agency partners.

When Secura became involved with Pixelbuilders, it was this people focused, bespoke approach that resonated with Martin and his team from the outset.

“When we worked with Secura on a client project we were immediately impressed by the support they offered during our development. We always had fast access to the support and technical experts we needed.

This pro-active, helpful stance was born out of Secura listening and responding to what we needed as a business, which was a breath of fresh air for us. Technically, the solution they designed and delivered for the project was perfectly optimised for our requirements.”

The Secura Partner Programme

Now as members of the Secura partner programme, Pixelbuilders also receive a range of extra benefits for the client projects they refer for hosting with Secura.

Partners have access to meeting support from the Secura technical pre-sales team to offer hosting input on client pitches and proposals, proof of concept environments to test client applications, and marketing support in the form of partner events and branded marketing material.

We know that making a recommendation to a client is a big deal and the partner programme is designed to recognise this commitment to Secura by also offering partners commercial rewards for their referrals.

“We feel that we’re working with a like-minded business in Secura, and they have spent the time to understand our business and requirements. The team have the really deep technical knowledge that we need and vitally, they are always accessible to us.

The programme is a great framework that sits nicely around their technical expertise, support and solution delivery and we’re delighted to be a Secura partner.”

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Virtual Private Cloud

Pixelbuilder’s client projects are delivered from the flexible, scalable and secure Virtual Private Cloud platform.

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Responsive Support

Secura are available to offer hosting advice, guidance and support before, during and after completion of client projects.

The programme is a great framework that sits nicely around their technical expertise, support and solution delivery and we’re delighted to be a Secura partner.

Martin Hoyle Technical Director, Pixelbuilders

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Support and Help

Pixelbuilders can access the support, advice and guidance they need, when they need it.

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Reliable Performance

The team at Pixelbuilders can refer customer projects with confidence hosting technology.

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Fair Rewards

Partners receive fair rewards for all the customers they refer to Secura for hosting.

Grab the Case Study

Download the Pixelbuilders case study in PDF format.