Cookies

The Secura website uses cookies to help improve the experience for our visitors and give us information about how people interact with the site. For information on how we use any information gathered through the website, please read our privacy notice.

You can control the cookies that our website adds to your browser at any time by clicking the cookie icon in the bottom right of the screen. Below, you can find out more about cookies, how we use them and how to remove them if you wish.


What are Cookies?

A cookie consists of a piece of text sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to keep track of users as they navigate the website. We will use the persistent cookies to enable our website to recognise users and their preferences when they visit.

Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.

For the full low-down on cookies and how to control them in your browser, visit : www.allaboutcookies.org.

Analytics

We use Google Analytics to analyse the use of our website.

Google Analytics cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come to the website from and the pages they visited. Google’s privacy policy is available at: https://policies.google.com/privacy.

We use this information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come to the website from and the pages they visited.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

Marketing

The Secura website uses Google and Bing marketing services to advertise our services online in search results and to previous visitors of our site.

Data is collected via the cookies detailed in the cookie table and is used to provide information on website actions after people visit from our advertisements and display-targeted advertisements on other websites, based on your past visits and actions on the Secura website.

You can set preferences for how Google and Microsoft advertises to you using the Google Ad Preferences page and Microsoft Bing information and preferences page, and to opt out of other third party advertising cookies completely, please visit the Network Advertising Initiative opt-out page.

Live Chat

We use Olark live chat functionality on the website to enable visitors to chat with us when they are online. Olark sets a number of cookies to deliver this experience which you can read about in our cookie table.

Any information you send us through the live chat will be processed in line with the terms of our privacy policy. All information held on Olark’s servers will be redacted automatically after 90 days. Read Olark’s privacy policy here: https://www.olark.com/privacy-policy.

Cookie Queries

If you have any queries about the cookies we use on the Secura website, please email us at customerservice@secura.cloud.

Our Cookies

Below is a table listing all the cookies that the Secura site uses, their names, types and what they do.


Cookie

Type

Function

_ga

Persistent

A Google Analytics cookie that provides feedback on how visitors move through the website. All the data it collects is anonymous. It expires after 2 Years (or when you clear your cookies).

_gid

Persistent

A Google Analytics cookie that provides information to distinguish different user visits. All the data it collects is anonymous. It expires after 24 hours (or when you clear your cookies).

_gat

Session

A Google Analytics cookie that is used to run analytics functionality. It expires after 1 minute or when you close your browser.

_gac

Persistent

A Google Analytics cookie that contains campaign related information for the users visiting from our advertising campaigns. It expires after 90 days (or when you clear your cookies).

hblid

Persistant

An Olark live chat cookie set to remember web visitors between visits to our website.

wcsid

Session

An Olark cookie set as an identifier to keep track of a single chat session.

olfsk

Persistant

An Olark cookie used to keep track of live chats across pages and visits (like message history).

_okbk

Session

An Olark cookie used to check information about the chat e.g. Is the chat box open or closed? etc.

_ok

Session

A cookie used by Olark to check the site identification number.

_oklv

Session

A cookie used by Olark to check its version to help with improved loading.

_okla

Session

A cookie used by Olark to help with caching – it checks whether to load elements from their website or via CDN (Content Delivery Network).

_okgid

Session

An Olark cookie that assigns visitors a group ID for chat identifcation.

_okac

Session

An Olark cookie used for caching that checks the hash of assets to determine if they need refreshing.

_okck

Session

An Olark cookie used to check whether the visitor’s browser accepts cookies.

_okdetect

Session

An Olark cookie that supports live chat functionality. It is removed after each session.

_uetsid

Persistant

A Microsoft Bing analytics cookie that allows us to gather anonymous information about how visitors interact with our website and campaign information from visitors from our advertisements, which also allows us to re-engage with previous visitors to our site. It expires after 30 minutes (or when you clear your cookies).

_uetmsclkid

Persistant

An Microsoft Bing advertising cookie that is used to improve the accuracy of conversion tracking from our advertisements. It expires after 90 days (or when you clear your cookies).

_cfduid

Persistant

A cookie set by our CloudFlare performance and security service, used to identify visitors anonymously to apply relevant security settings. This prevents malicious visits by bots and other internet nasties, but let’s real users through. It expires after 1 year (or when you clear your cookies).