Service Desk Analyst

By Connie Nugent on 16th March, 2017.

About the Role

Salary: Very Competitive

Are you looking for an exciting opportunity to join a rapidly growing Cloud MSP?

Secura are one of the UK’s leading providers of critical application hosting. Our friendly, professional team works hard to keep our part of the Internet serving applications and services 24x7x365.

We are looking for ambitious people who want to realise their potential with a company that rewards smart thinking, hard work and a positive attitude to whatever comes their way.

If you’re a technologist with an aptitude for customer communication then Secura is the ideal place for you to learn and accelerate your career acquiring experience with the latest infrastructure technologies from VMware, Microsoft and other vendors.

We are looking to add a Service Desk Analyst to our expanding operations team based in central Welwyn Garden City (5 minute walk from the station).

About You

Essential Skills:

  • Experience in an IT support role
  • Ability to work individually and as part of a team
  • Windows Server/Desktop Configuration and Support
  • Good level of understanding of TCP/IP networking
  • Experience and an understanding of one or more virtualisation technologies

Desirable Skills:

  • Working within ITIL orientated Service Desk
  • Experience working in an MSP
  • Recent qualifications in Microsoft Server, VMware or Citrix products
  • A valid UK driving license
  • Technology experience:

    • VMware vSphere
    • Linux

    Recent qualifications in:

    • Microsoft Server products
    • VMware vSphere, NSX
    • Citrix XenApp/XenDesktop

Please note:

You must live within an easily commutable distance of Welwyn Garden City and be legally eligible to work in the UK.

Criminal record and credit checks form part of Secura’s standard employee vetting process.

What We Offer

We always look to develop our team and promote internally and this role will be a great opportunity to build a career with a rapidly growing business and work with some very experienced and successful technical experts on a clearly defined development path.

You will receive:

  • Generous base salary
  • Clearly defined development and training path
  • 25 days holiday
  • Private medical insurance

About Secura

Secura is critical application hosting provider that is growing rapidly. We have been established for 16 years but we operate with the energy and enthusiasm of a start-up.

Following a management buy-in in 2014, the team at Secura has driven huge growth in the business and this is set to continue. We work as a team, with motivated members of staff who have the autonomy and responsibility for their own projects and work hard to do the very best job possible.

If you’re excited by the idea of working in a dynamic and exciting environment where you can make a real contribution to the success of the business, then come and talk to us.

To apply for this role please send your CV to:

Please Note:

We’re moving! We will soon be relocating to a new, larger office in the centre of Welwyn Garden City. The current office address in Lemsford, will be updated in April.

Connie Nugent

Office Manager

Connie is the office manager at Secura, resident handbag aficionado and chocolate connoisseur. She makes sure the office runs like clockwork and emergency Dairy Milk supplies never reach critical levels.

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